With Wiio
One point of contact for factory management
Fulfillment coordination through Wiio
Direct communication with your Dedicated Agent
Access to verified factories
Dedicated operational support as you grow
A Dedicated Agent is your main point of contact at Wiio. They help coordinate product sourcing, supplier communication, production, fulfillment, shipping, and day-to-day ecommerce operations as your business grows.
Your Dedicated Agent helps with product sourcing, factory communication, production updates, quality inspections, fulfillment coordination, shipping questions, and operational support. If a product isn’t available in the Wiio marketplace, they can also help find sourcing options through Wiio’s factory network.
Support is provided based on your business needs and operational requirements. New sellers begin with AI-assisted support, while growing businesses receive a Dedicated Agent as their operations expand.
Yes. Your Dedicated Agent can help coordinate custom products, private label production, product customization, and packaging based on your business requirements.
Yes, if your store averages 5 or more orders per day over the past 7 days, you can contact us to request a dedicated agent. Customers who do not yet meet this threshold have access to our 24/7 AI customer support, and we will provide further professional support as your business grows.
Yes. Your Dedicated Agent works with factorys to help resolve sourcing, inventory, production, quality, pricing, and fulfillment issues throughout the order process.
Yes. Your Dedicated Agent helps coordinate fulfillment, shipping questions, factory communication, and operational issues, while Wiio manages routine order processing and fulfillment workflows through the platform.
Yes. New sellers start with AI-assisted support for common sourcing and operational questions. As your business grows, you’ll gain access to a Dedicated Agent based on your operational needs.
Yes. Your Dedicated Agent can help coordinate sourcing, factory communication, fulfillment, and day-to-day operations across multiple connected ecommerce stores and sales channels.
